Delivery Information

This page provides general delivery information for orders placed on Tlwlmall. Products are supplied by participating merchants, so preparation times, available carriers, delivery charges and estimated arrival dates can differ by product and destination. The options and estimates shown for your address at checkout are the most relevant information available when you place your order.

Order preparation and dispatch

After an order is submitted and payment is confirmed where required, the responsible merchant prepares the item for dispatch. Preparation time is not the same as transit time. If an item is unavailable or dispatch is delayed, the merchant or our support team may contact you using the details on the order.

Shipping and tracking

Where tracking is available, tracking details may appear in your account or be sent using the contact details provided at checkout. Tracking scans can take time to update. Orders containing products from different merchants may arrive in separate parcels and on different dates. Please check the delivery address carefully before submitting your order.

Customs, duties and delivery issues

International shipments may be subject to customs inspection, import duties, taxes or other destination-country charges. Unless checkout expressly says otherwise, these charges are not included in the product price and may be payable by the recipient. If a parcel is delayed, appears lost, arrives damaged, or the delivery status is unclear, contact the merchant or Tlwlmall support with your order number and available tracking information.

Changes, cancellation and returns

Contact us promptly if you need to correct an address or ask about an order change; changes may not be possible after dispatch. Delivery information does not replace the applicable cancellation, return or refund terms. Please review the product-page details and contact support for help with a specific order.

For assistance, email support@tlwlmall.com or call +86 0527-86528555.