Last updated: 27 September 2026

This Privacy Policy explains how Tlwlmall (“we”, “us” or “our”) handles personal information when you visit or shop at tlwlmall.com, create an account, contact us, or interact with a participating merchant through the marketplace.

Information we collect

Depending on how you use the store, we may collect account and contact details; delivery and billing details; order, return and support records; messages, reviews or merchant-application details you submit; and basic device, browser, log, cookie and usage information needed to operate and secure the service. Payment credentials are handled by the payment method or provider shown at checkout; the information we receive depends on that method.

How we use information

We use information to operate the marketplace, maintain accounts, process and deliver orders, handle payments and returns, connect customers with the relevant merchant, answer enquiries, provide support, remember preferences, protect against fraud or misuse, troubleshoot the service, and meet legal obligations. We send promotional messages only where permitted or where you have chosen to receive them; you can unsubscribe using the link in a message or contact us.

Sharing and service providers

We share information relevant to the request with the merchant responsible for an order or enquiry, the payment provider you select, delivery and fulfilment providers, and hosting, security, communication and customer-support providers that help operate the store. We may also disclose information where required by law or reasonably necessary to protect users, rights or the service. Merchants and providers may have their own privacy responsibilities. We do not give merchants your full payment credentials through the marketplace.

Cookies, retention and security

Cookies support sessions, sign-in, shopping baskets, security and preferences. Optional analytics or advertising technologies, if enabled, are subject to applicable consent requirements. You can manage cookies in your browser; blocking essential cookies may affect store functions. We retain information for as long as reasonably needed for the purposes above, including order support, dispute handling, security and required records. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Your choices and contact

Depending on your location and applicable law, you may request access to, correction or deletion of information, object to or restrict certain processing, request a portable copy, withdraw consent, or complain to a data-protection authority. Some exceptions may apply, including information we must retain for transaction or legal records. To make a request, email support@tlwlmall.com; we may ask you to verify your identity. We may update this notice when our services or legal requirements change, and will publish the current version on this page.