About Us

Tlwlmall is an online marketplace that brings independent merchants and shoppers together. We aim to make it easier to discover products from a range of stores, compare available details, and contact the merchant responsible for an item.

How the marketplace works

Products are offered by participating merchants. The merchant shown on a product page is responsible for the product listing, stock information, order preparation, delivery arrangements and after-sales support for that item. Tlwlmall provides the online marketplace and related customer-service channels.

Depending on your order, items may come from more than one merchant and may be shipped separately. Product specifications, available options, prices and estimated delivery information are shown on the relevant product or checkout pages and may vary by merchant and destination.

Get in touch

For general questions about using the marketplace, contact support@tlwlmall.com or call +86 0527-86528555. For a question about a particular product or order, include its name or order number so we can direct your request to the appropriate merchant or support team.